Proctortrack resumes services, Rutgers seeks alternative software

Proctortrack, the software used for remote proctoring on Canvas and Sakai, resumed services yesterday following a security breach on Oct. 13, according to a press release. 

Although the software is active again, Rutgers has suspended its use of the service indefinitely, said University spokesperson Dory Devlin. 

The Daily Targum previously reported the breach initially concerned Rutgers officials due to the biometric data and recordings of students that could have possibly been accessed. 

An independent audit on Proctortrack’s security breach was conducted by the cybersecurity provider Network Intelligence. The company said no personally identifiable information, credit card information and login information was accessed during the breach and that no data was altered, according to the release. 

Network Intelligence found that the majority of information accessed was from a quality assurance testing server used for outdated developmental source code, according to the release. 

Devlin said Respondus Monitor, an alternative remote proctoring software, has been selected for use with Canvas. 

“Efforts are currently underway to develop documentation and provide support,” she said. “Details about the availability of Respondus Monitor will be provided as soon as possible.”

She said the Office of Information Technology is currently in contact with a vendor to evaluate a similar product to be used with Sakai. 

The Targum previously reported the University said it was aware of privacy concerns regarding remote proctoring in the wake of the Proctortrack security breach.

“Technology staff at Rutgers are carefully vetting alternative tools for remote proctoring to address privacy, security and other concerns raised by faculty and students,” Devlin said.